Time to level the field and make Retail thrive!

Problem – Intelligence Gap

Born “Digital-native" is more than a head start—it's a moat. Companies like Amazon dominate Retail, because they leverage real-time data to make customer-centric decisions across every function, from operations to customer experience (CX).

The rest of Retail world has 20 years digital intelligence of customer-product behavior data. Interestingly that intelligence is applied for front-office functions like Marketing and CX for the most part. This created a huge intelligence-gap between front (CX/Marketing) and back office (Business Operations) functions.

Retailers resorted to "band-aid fixes" with MarTech tools to fundamental challenges and that did not work beyond a point.

Holistic transformation leveraging customer-behavior intelligence is one of the biggest aspects of how Retail runs today, compared to Amazon and a few others who drive every decision through the lens of customer demand and behavior.


UnAbandon AI: The Future of Retail

Bridging the intelligence-gap and make Operations and CX support each other seamlessly with AI is the founding vision of UnAbandon AI. 

UnAbandon AI is an AI-native, retail platform built to solve these problems with a unique and impactful approach.

The mission is to drive abandonment down, conversion up and make supply meet demand with customer-centric AI Agents assisting retail associates with contextual intelligence.

 UnAbandon AI has 3 Components:

  1. Retail Genie: A real-time interactive assistant providing insights for smarter, faster decisions across core functions – like merchandising, replenishment, inventory

  2. Custom Dash: Role-specific views for Merchandising, Marketing, eCommerce, Supply Chain, and Executives

  3. AI Agent Suite: Agents taking actionable intelligence from the model and recommending or taking next best action to take. Sharing a couple of examples below -

    • MerchAssist: For assortment planning.

    • PriceRite: For dynamic pricing optimization.

    • DemandSync: For real-time inventory management.

Validation

Following extensive idea validation with F1000 Retail Executives and Analysts, we built Retail Genie and Custom Dash to show the art of possible. Now we are working with select F1000 retailers on Pilot engagements to process data and generate “actionable intelligence” for AI Agents like MerchAssist.

Call to Action
Excited by the response from Retail thought leaders, we now extend the pilot to Retail trailblazers who are ready to transform with AI.

Ping us to learn more.

In Closing

Retailers who embrace data and AI to make supply meet demand would be in a better position to thrive than others. If Digital-divide saw many retailers go out of business, AI-divide might make that impact lot broader and deeper.

Imagine the possibilities -

  • What if associates get real-time answers to consumer behavior trends and insights from AI?

  • What if AI agents proactively push assortment, pricing, and inventory recommendations?

  • What if we could convert more searches into sales?

  • What if the need for markdowns, promotions, and clearances goes down?

What if we UnAbandon AI every step in a Customer’s P2P (Path-to-Purchase)

This isn’t just a product. it’s a movement to transform Retail, CPG and B2C.

Let’s UAbandon Commerce.

Reference Articles